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Monday - Friday: 10am - 8pm
Saturday: 10am-8pm
Sunday: 11am-7pm

APPOINTMENT CANCELLATION POLICY

CANCELLATIONS, PARTIAL, LATE AND MISSED APPOINTMENTS POLICY

Your business is valued, and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made the appointment.

Cancellation Policy

24-hour notice is required for all cancellations.

You will be charged at our discretion Up-to-50% cost of the treatment as booked.

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment.

We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) We will consider each situation individually may make an exception to the above policies on those rare occasions.

Partial, Late & Missed Appointments Policy

If you do not show up for your scheduled appointment, and you have not provided proper notice (at least 24 hours in advance), you will be charged at our discretion Up-to-50% cost of the treatment as booked.

PARTIAL AND LATE APPOINTMENTS SHALL BE DISCRETIONARY AND PERFORMED WITH TIME REMAINING AND SUBJECT CLINIC OR THERAPIST OTHER SCHEDULED APPOINTMENTS. 24-HOUR NOTICE IS REQUIRED FOR ALL CANCELLATIONS.

Note: Cancelled and missed appointment fees can not to be direct billed.

TERMS & CONDITIONS:
  1. During business hours, walk-ins are welcome, however we recommend that you call ahead or booking online  in order to avoid possible waiting time.
  2. We suggest you arrive at least 10 minutes early for your appointment so you have enough time to settle in, update your Health History Form, and acclimate to the spa experience that awaits you. If you will be arriving late please call ahead to let us know. Please understand we will try our best to accommodate you but adjustments to the duration of your treatment may be required.
  1. If you do not show up for your scheduled appointment, and you have not provided proper notice (at least 24 hours in advance), you will be charged at our discretion Up-to-50% cost of the treatment as booked.
  2. PARTIAL AND LATE APPOINTMENTS SHALL BE DISCRETIONARY AND PERFORMED WITH TIME REMAINING AND SUBJECT CLINIC OR THERAPIST OTHER SCHEDULED APPOINTMENTS. 24-HOUR NOTICE IS REQUIRED FOR ALL CANCELLATIONS.
  1. We require a valid credit card number prior to any package or treatment lasting 60 minutes or longer.
  2. Same day bookings require at least 2 hour notice and may not be possible depending on the time and service requested. Every effort will be made to accommodate you with the next available appointment.
  3. GROUP BOOKINGS REQUIRE A 48 HOUR ADVANCE NOTICE OF CANCELLATION TO AVOID A 50% CANCELLATION FEE. INDIVIDUAL BOOKINGS REQUIRE A 24 HOUR ADVANCE NOTICE TO AVOID A 50% CANCELLATION FEE. IF NO ADVANCE NOTICE IS GIVEN AND YOU DON’T SHOW UP THE FULL AMOUNT OF THE PACKAGE WILL BE CHARGED.
  4. Even though we provide private rooms we are not responsible for any loss or damage so please don’t bring in valuables, jewellery or expensive electronics.
  5. If you’re using a gift card please provide the gift number when booking and present the card when you check in. Cancellation policies and fees apply to gift card payments as well.
  6. If you are pregnant, had surgery recently, have allergies, epilepsy, cancer, cardiac problems or any physical or mental ailments please consult your doctor and inform us when you book your appointment.

NORTH TORONTO RMT Clinic

3050 Yonge St, Toronto, ON M4N 2K4, Canada

Living safely with COVID‑19

Public health advice

Learn how to stay protected and what to do if you’ve been exposed.

COVID‑19 vaccines

Everyone over the age of 6 months is eligible for a COVID‑19 vaccine.

School and child care screener

Answer a few questions to make sure it’s safe to go to school/child care.

Take a self-assessment

Find out what to do if you are feeling sick or have been in contact with a positive case.

Testing and treatment

What you need to know before, during and after a clinical assessment or test.

Proof of vaccination

Information on and how to get your COVID‑19 vaccine certificate.

Workplace health and safety

Your rights at work

Learn about your employer’s responsibilities and get information about your job protections as an employee.

Health and safety guidance

Develop a plan to protect workers, customers and the public from COVID‑19. Find tools and guidance for your workplace.

Protecting workplaces

Learn about your responsibilities as an employer and get information about job protections for your employees.

Posted Mar 21, 2022, 7:57AM EDT.
Effective Immediately:

Ontario’s most long-standing measure of protection against COVID-19 officially lifted Monday March 21, with masks no longer required to be worn in most indoor public areas, including schools, child-care and retail settings.

As such we have chosen to allow patients the option based on their comfort; however, our therapists will continue to wear masks during your appointment.

The province says mask rules will end for all remaining settings on April 27.

We ask for your patience & understanding with other patients and respect for our staff.

Thank you for your cooperation.

We are accepting appointments NOW.  (416) 489-3377 or email appt@jadewellness.ca

– Get the latest case data and updates, learn how to protect yourself and others and get advice on what to do next if you think you might have COVID-19

https://covid-19.ontario.ca/

If you have symptoms of COVID-19 

If you have symptoms of COVID-19covid 19, assume that you may have the virus and may be contagious.

News Release: December 30, 2021

Ontario Updating Public Health Measures and Guidance in Response to Omicron

Students Returning to In-Person Learning on January 5, 2022

 

Think you might have COVID-19covid 19 (coronavirus) ?

Take a self-assessment

You can take a self-assessment to help you decide if you need a test.

November 20, 2020

Today, the Ontario Government announced a series of new restrictions in regions of Ontario, including moving Toronto to “lock down status”.

Registered Massage Therapists may continue to operate in Toronto, consistent with current guidance for regulated health professionals.

We continue to monitor the situation closely and offer the highest level of client care.

You may visit the CMTO website or ontario.ca for updated COVID-19 announcements. 

March 29, 2020

First and foremost, our hearts and thoughts go out to all who have been affected by the COVID-19 outbreak.

At Jade Wellness Clinic we are focused on the health and well-being both our employees and YOU, our patient-client customers.

We strongly support the efforts of local health officials and government leaders working to contain the spread of the virus, and have implemented the latest Best Practices as received from our membership below:

We have increased the frequency of hand cleaning and sanitizing procedures of our treatment room facilities and ancillary related equipment.

We are closely monitoring the ongoing public response to this situation adhering to any and all local guidelines that may affect our employees and you, our client patients.

Amid the disruption and uncertainty of this difficult time, we truly value your loyalty and we appreciate your support and trust in us.


Staff of Jade Wellness Clinic

Please find below summary the latest updates from  The College of Massage Therapists of Ontario and College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario on COVID-19 from the Ministry of Health, and will update you any relevant information as the situation progresses.

https://www.toronto.ca/home/covid-19/

We hope the information is helpful to you for best practices to protect you and you family the same.

General COVID-19 Information

Updated COVID-19 guidance for employers, workplaces and businesses in Toronto

As of November 14, Toronto moved into the Red – Control category of the Province of Ontario’s colour-coded system for COVID-19 restrictions, with additional Toronto Public Health measures. Download a fact sheet with a summary of key mandatory requirements applicable in Toronto. In addition, all business and workplace owners and operators should read and follow Toronto Public Health’s guidelines for businesses and workplaces.

Government of Canada – Public Health Agency of Canada – COVID-19 Website
This federal webpage includes COVID-19 outbreak updates, information on the disease and how to protect yourself and others, information on federal financial and economic support, travel and safety considerations, and additional resources.


Canada COVID-19 App

This app is a central resource for accessing personalized, trusted, evidence-based information about the COVID-19 pandemic across Canada.


Government of Ontario – COVID-19 Website

This provincial webpage includes a self-assessment tool, Ontario COVID-19 case status, featured updates and service changes.


Public Health Ontario – COVID-19 Website

This provincial webpage includes information research, testing and additional resources.


Ontario Ministry of Health and Long-Term Care – COVID-19 Guidance for the Health Sector

This webpage provides specific information, guidance and resources for healthcare workers

Federal and Provincial COVID-19 Announcements

Lower Limits on Social Gatherings Province Wide
The Ontario government has reduced the limits for private gatherings to 10 people indoors and 25 people outdoors in all regions of Ontario, after earlier lowering limits in Toronto, Peel and Ottawa

COVID-19 Screening Tool for Students and Staff
The Ontario government has launched a voluntary interactive screening tool to assist parents, students and staff with the daily assessment of COVID-19 symptoms and risk factors before attending school.

Information and Resources on Coronavirus (COVID-19)

City of Toronto

Ontario Ministry of Health

Government of Canada

WHO World Health Organization


World Health Organization – COVID-19 Website

This webpage provides global statistics, guidance and advice.

USA -CDC Center for Disease Control

Trusted Media

CBC What You Need to Know

CTV News

CNN

MSNBC

NBC

This page contains links to the Ministry of Health and Long-Term Care (MOH), and other reliable sources of information related to COVID-19 (coronavirus).
These websites and this page will be updated with new information as it becomes available. Please check back regularly for updates.

The Ministry of Health is providing daily updates on the status of the Coronavirus COVID-19 in Ontario on their dedicated web page for the public (updated every weekday at 10:30 a.m. ET)
Members should also regularly check the Ministry of Health’s web page for COVID-19 Guidance for the Health Sector. It contains the most up-to-date case definition, affected areas, guidance documents, signage for patients and visitors, and other related information.
Members of the public should call Telehealth Ontario at 1-866-797-0000 with questions regarding the Coronavirus COVID-19.
Infection Control Procedures
Members must screen patients based on the current case definition and determine if they fit the definition for a Probable Case for COVID-19. It is recommended that members screen patients over the phone before scheduling an appointment. The definition is as follows:

A person with a fever (over 38 degrees Celsius) and/or onset of (or exacerbation of chronic) cough AND any of the following within 14 days prior to onset of illness:
Travel to an impacted area*; or
Close contact with a confirmed or probable case of COVID-19; or
Close contact with a person with acute respiratory illness who has been to an impacted area* AND
In whom laboratory diagnosis of COVID-19 is not available, recommended, inconclusive, or negative (if specimen quality or timing is suspect)
*Impacted areas is based on current epidemiology and WHO Situation Report

If you determine that a patient meets the definition for a Probable Case, you must advise them to call their primary healthcare provider, or contact Telehealth Ontario at 1-866-797-0000. If the patient has severe illness direct them to go to the closest emergency department. Contact the emergency department to inform them that a Probable Case will be arriving.
If the Probable Case arrives at your practice location before being screened, ask them to perform hand hygiene and wear a mask, practice respiratory etiquette, and either wait in a separate room or keep at least two (2) meters away from other patients. Patient-contact surfaces (i.e. surfaces within 2 meters of the patient who has screened positive) should be disinfected as soon as possible.
It is important to note that the College’s code of ethics for members states that:

Members must provide the best care to patients, recognizing one’s own limitations and referring patients to other practitioners, or other health care providers when the level of care needed is beyond one’s competence.

Other Helpful Resources
Telehealth Ontario – Toll-free: 1-866-797-0000 (available 24 hours a day).
Below are current documents and guidance related to COVID-19.
Case Definition

Impacted Areas
Self-Isolation Guidelines (English)
Self-Isolation Guidelines (French)
Self-Isolation Guidelines (Chinese)
COVID-19 Guidance for Independent Health Facilities
Community-Based Measures to Mitigate the Spread of Coronavirus Disease (COVID-19) in Canada
FAQs on Access to Personal Protective Equipment for All Settings
Government of Canada – Coronavirus COVID-19
MOH Poster – What You Need to Know to Help You and Your Family Stay Healthy (English)
MOH Poster – What You Need to Know to Help You and Your Family Stay Healthy (French)
Public Health Ontario – Coronavirus COVID-19
Risk-Informed Decision-Making for Mass Gatherings During COVID-19 Global Outbreak
World Health Organization (WHO) Web Page on COVID-19
CMOH Directive #1
Updated Infection Prevention and Control Measures for COVID-19
Enhanced Public Health Measures for COVID-19

3050 Yonge Street, Suite 201
(at Lawrence Avenue)
Toronto, Ontario M4N 2K4

Tel: +14164893377
Email: appt@jadewellness.ca

24/7 Book Online
Download Spa Menu Brochure
Download Parking Instructions

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