Privacy Policy

NORTH TORONTO RMT Clinic & Jade Wellness Clinic is committed to protecting your privacy and maintaining the confidentiality of your personal health information in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and the College of Massage Therapists of Ontario (CMTO) Standards of Practice.

What Personal Information We Collect

We collect only the personal information necessary to provide safe and effective massage therapy services. This includes:

  • Personal identifiers (name, contact information)
  • Health history and current health status
  • Treatment records and progress notes
  • Payment information

How We Use and Disclose Your Information

Your personal health information is used solely for:

  • Assessment, treatment, and care planning
  • Appointment scheduling and communication
  • Billing and insurance purposes
  • Compliance with legal or regulatory requirements

We do not share your information with third parties without your consent, except where required by law or regulatory bodies.

Consent

By voluntarily providing your personal health information and attending treatment, you provide implied consent for us to collect, use, and disclose your information as described. You may withdraw consent at any time, subject to legal or contractual restrictions.

Safeguards

We implement administrative, physical, and technological safeguards to protect your information from unauthorized access, disclosure, or misuse. This includes:

  • Secure storage of paper and electronic records
  • Restricted access to personal information by staff and contractors
  • Secure disposal of records after retention period

Retention and Destruction

Client records are retained for a minimum of 10 years from the date of the last interaction or until the client turns 18 years old, whichever is longer. After this period, records are securely destroyed by shredding paper files and permanently deleting electronic files

Your Rights

You have the right to:

  • Access your personal health information
  • Request corrections to your records
  • Ask questions or raise concerns about our privacy practices

Privacy Breach Protocol

In the unlikely event of a privacy breach, we will:

  • Contain and mitigate the breach promptly
  • Notify affected individuals and relevant authorities as required
  • Investigate and take corrective actions to prevent recurrence

Contact Information

For questions, concerns, or to exercise your privacy rights, please contact:

NORTH TORONTO RMT Clinic & Jade Wellness Clinic
3050 Yonge St, Toronto, ON M4N 2K4
Email: admin@northtormt.ca
Phone: 416-419-8995
SMS: 416-817-8997

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